Training Calendar
| Program: |
BSB42015 - Certificate IV in Leadership and Management |
| Start Date: | TBA |
| Completion Date: | TBA |
| Total Modules: |
12 Modules - 4 Core, 8 Elective |
| Location: |
Level, 1 219-241 Cleveland Street Strawberry Hills NSW 2012 |
| Modules: | Training Day /Date | Training Time | Who should attend | Training Venue | Trainer |
|
Session 1
BSBMGT403 (Elective) Implement continuous improvement - Implement continuous improvement systems and processes - Monitor and review performance - Provide opportunities for further improvement
BSBINN301 (Elective) Promote innovation in a team environment - Create opportunities to maximise innovation within the team - Organise and agree effective ways of working - Support and guide colleagues - Reflect on how the team is working
|
May |
TBA | Refer to teams page | Level, 1 219-241 Cleveland Street Strawberry Hills NSW 2012 | Carolynn Meijer |
|
Session 2
BSBCUS403 (Elective) Implement customer service standards - Contribute to quality customer service standards - Implement customer service systems - Implement team customer service standards
|
June |
TBA | Refer to teams page | Level 1, 219-241 Cleveland Street Strawberry Hills NSW 2012 | Carolynn Meijer |
|
Session 3
BSBWOR404 (Elective) Develop work priorities
- Plan and complete own work schedule - Monitor own work performance - Co-ordinate professional development
|
July | TBA | Refer to teams page | Level, 1 219-241 Cleveland Street Strawberry Hills NSW 2012 | Carolynn Meijer |
|
Session 4
BSBLDR402 (Core) Lead effective workplace relationships - Collect, analyse and communicate information and ideas - Develop trust and confidence as leader - Develop and maintain networks and relationships - Manage difficulties into positive outcomes
BSBLDR403 (Core) Lead team effectiveness - Plan to achieve team outcomes - Lead team to develop cohesion - Participate in and facilitate work team - Liaise with management
|
August | TBA | Refer to teams page | Level, 1 219-241 Cleveland Street Strawberry Hills NSW 2012 | Carolynn Meijer |
|
Session 5
BSBCUS402 (Elective) Address customer needs - Assist customer to articulate needs - Satisfy complex customer needs - Manage networks to ensure customer needs are addressed |
September | TBA | Refer to teams page | Level, 1 219-241 Cleveland Street Strawberry Hills NSW 2012 | Carolynn Meijer |
|
Session 6
BSBCMM401 (Elective) Make a presentation - Prepare a presentation - Deliver a presentation - Review the presentation
|
October | TBA | Refer to teams page | Level, 1 219-241 Cleveland Street Strawberry Hills NSW 2012 | Carolynn Meijer |
|
Session 7
BSBMKG413 (Elective) Promote products and services - Plan promotional activities - Coordinate promotional activities - Review and report on promotional activities |
November | TBA | Refer to teams page | Level, 1 219-241 Cleveland Street Strawberry Hills NSW 2012 | Carolynn Meijer |
|
Session 8
BSBMGT402 (Core) Implement operational plan - Implement operational plan - Implement resource acquisition - Monitor operational performance
BSBWHS401 (Elective) Implement and monitor WHS policies, procedures and programs to meet legislative requirements - Provide information to the work team about WHS policies and procedures - Implement and monitor participation arrangements for managing WHS - Implement and monitor organisational procedures for providing WHS training - Implement and monitor organisational procedures and legal requirements for identifying hazards and assessing and controlling risks - Implement and monitor organisational procedures for maintaining WHS records for the team
|
December | TBA | Refer to teams page | Level, 1 219-241 Cleveland Street Strawberry Hills NSW 2012 | Carolynn Meijer |