Training Calendar

Program:	BSB40610 Certifcate IV Business Sales
Start Date:	Type in Start Date
Completion Date:	Type in Completion Date
Total Modules:	10 modules (4 core units and 6 elective units) to complete
Location:	Mo's

Modules:	Training Day /Date	Training Time	Who should attend	Training Venue	Trainer
Focus: Continuous Improvement
Session 1 BSBMGT403A (Elective) Implement continuous improvement - Implement continuous improvement systems and processes - Monitor and review performance - Provide opportunities for further improvement - Winning Words BSBPRO401A (Core) Develop product knowledge - Acquire knowledge of products in specified area - Convert product knowledge into benefits - Evaluate competitors products	Wed 7th May 2014	6:00pm - 9:00pm	Refer to teams page	Campbelltown Ridges Hotel 15 Old Menangle Road Campbelltown Ph: 02 4645 0500	Bernard Hynes
Focus:
Session 2 BSBCUS402B (Elective) Address customer needs - Assist customer to articulate needs - Satisfy complex customer needs - Manage networks to ensure customer needs are addressed BSBREL402A (Core) Build client relationships and business networks - Initiate interpersonal communication with clients - Establish client relationship management strategies - Maintain and improve ongoing relationships with clients - Build and maintain networks	Wed 4th Jun 2014	6:00pm - 9:00pm	Refer to teams page	Campbelltown Ridges Hotel 15 Old Menangle Road Campbelltown Ph: 02 4645 0500	Bernard Hynes
Focus:
Session 3 BSBSLS407A (Core) Identify and plan sales prospects - Employ prospecting methods and qualify prospects - Manage prospect information - Establish and individualised sales plan - Complete sales paperwork and reports - Organise workload effectively	Wed 9th Jul 2014	6:00pm - 9:00pm	Refer to teams page	Campbelltown Ridges Hotel 15 Old Menangle Road Campbelltown Ph: 02 4645 0500	Bernard Hynes
Focus:
Session 4 BSBMKG413A (Elective) Promote products and services - Plan promotional activities - Coordinate promotional activities - Review and report on promotional activities	Wed	6:00pm - 9:00pm	Refer to teams page	Campbelltown Ridges Hotel 15 Old Menangle Road Campbelltown Ph: 02 4645 0500	Bernard Hynes
Focus:
Session 5 BSBCUS401B (Elective) Coordinate implementation of customer service strategies - Advise on customer service needs. - Support implementation of customer service strategies. - Evaluate and report on customer service. BSBSLS408A (Core) Present secure and support sales solutions - Prepare for a sales presentation - Present a sales solution - Respond to buyer signals	Wednesday December 3rd, 2014	6:00pm - 9:00pm	Refer to teams page	Campbelltown Ridges Hotel 15 Old Menangle Road Campbelltown Ph: 02 4645 0500	Bernard Hynes
Focus:
Session 6 BSBWOR401A (Elective) Establish effective workplace relationships - Collect, analyse and communicate information and ideas - Develop trust and confidence - Develop and maintain networks and relationships - Manage difficulties into positive outcomes	TBA	6:00pm - 9:00pm	Refer to teams page	Campbelltown Ridges Hotel 15 Old Menangle Road Campbelltown Ph: 02 4645 0500	Bernard Hynes