Training Calendar

Program:	BSB40610 Certifcate IV Business Sales
Start Date:	June 2014
Completion Date:	January 2014
Total Modules:	10 modules (4 core units and 6 elective units) to complete
Location:	Glenco

Modules:	Training Day /Date	Training Time	Who should attend	Training Venue	Trainer
Focus: Continuous Improvement
Session 1 BSBMGT403A (Elective) Implement continuous improvement - Implement continuous improvement systems and processes - Monitor and review performance - Provide opportunities for further improvement - Winning Words	Wed/Jun 2014	3.30pm - 5.30pm	Refer to team page	Unit 16, 34-36 Ralph St, Alexandria NSW 2015	David Jackson
Focus: Customer Needs
Session 2 BSBWOR402A (Elective) Promote team effectiveness - Plan to achieve team outcomes - Develop team cohesion - Participate in and facilitate work team - Liaise with management	Wed/6th Aug 2014	3.30pm - 5.30pm	Refer to team page	Unit 16, 34-36 Ralph St, Alexandria NSW 2015	David Jackson
Focus:
Session 3 BSBCUS401B (Elective) Coordinate implementation of customer service strategies - Advise on customer service needs. - Support implementation of customer service strategies. - Evaluate and report on customer service.	Wed/3rd Sept 2014	3.30pm - 5.30pm	Refer to team page	Unit 16, 34-36 Ralph St, Alexandria NSW 2015	David Jackson
Focus:
Session 4 BSBMKG413A (Elective) Promote products and services - Plan promotional activities - Coordinate promotional activities - Review and report on promotional activities BSBSLS408A (Core) Present, secure and support sales solutions - Prepare for a sales presentation - Present a sales solution - Respond to buyer signals - Negotiate and finalise the sale - Support post-sales activities	Wed/8th Oct 2014	3.30pm - 5.30pm	Refer to team page	Unit 16, 34-36 Ralph St, Alexandria NSW 2015	David Jackson
Focus:
Session 5 BSBPRO401A (Core) Develop product knowledge - Acquire knowledge of products in a specified area - Convert product knowledge into benefits - Evaluate competitors' products BSBWOR401A (Elective) Establish effective workplace relationships - Collect, analyse and communicate information and ideas - Develop trust and confidence - Develop and maintain networks and relationships - Manage difficulties into positive outcomes	Wed/5th Nov 2014	3.30pm - 5.30pm	Refer to team page	Unit 16, 34-36 Ralph St, Alexandria NSW 2015	David Jackson
Focus:
Session 6 BSBCUS402B (Elective) Address customer needs - Assist customer to articulate needs - Satisfy complex customer needs - Manage networks to ensure customer needs are addressed BSBREL402A (Core) Build client relationships and business networks - Initiate interpersonal communication with clients - Establish client relationship management strategies - Maintain and improve ongoing relationships with clients - Build and maintain networks	Wed/3rd Dec 2014	3.30pm - 5.30pm	Refer to team page	Unit 16, 34-36 Ralph St, Alexandria NSW 2015	David Jackson
Focus:
Session 7 BSBSLS407A (Core) Identify and plan sales prospects - Employ prospecting methods and qualify prospects - Manage prospect information - Establish and individualised sales plan - Complete sales paperwork and reports - Organise workload effectively	Wed/28th Jan 2015	3.30pm - 5.30pm	Refer to team page	Unit 16, 34-36 Ralph St, Alexandria NSW 2015	David Jackson
Graduation	Wed/11th Feb 2015	5.00pm	Refer to team page	Unit 16, 34-36 Ralph St, Alexandria NSW 2015	David Jackson